Refund Policy
For Owala customers, the sections below set out returns, exchanges, and refunds.
How Owala handles condition of returns
For Owala customers at owalae.shop, this section explains condition of returns. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
Details from Owala on order problems
This order problems section covers orders and visits through owalae.shop for Owala. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
How Owala handles starting a request
The following starting a request guidance applies to the Owala storefront at owalae.shop. A return or exchange begins when you, contact us at Support@Owalae.shop before sending the item. Once the request is approved, Owala will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
Owala: eligibility
This eligibility section covers orders and visits through owalae.shop for Owala. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
exceptions at Owala
For Owala customers at owalae.shop, this section explains exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
Details from Owala on refund timing
The following refund timing guidance applies to the Owala storefront at owalae.shop. Once the return arrives and inspection is complete, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
How Owala handles support
For purchases made through owalae.shop, Owala applies the following guidance on support. For return or exchange assistance, contact Support@Owalae.shop or 6616689438.
Merchant Information
Business name: Owala
Brand name: Owala
Email: Support@Owalae.shop
Phone: 6616689438
Physical address: 474 N Granada Ave, Tucson, Arizona, 85701, United States